Our Policies & FAQ

Discover Healing Salt Cave’s unique salt spa treatments and services.

Treatment Policies

Fragrant-free environment:

Please note that we possess a FRAGRANT FREE environment. Due to the sensitivities of others, we ask that you refrain from the following before & during your visit:

Smoking
Applying Perfumes and/or Colognes
Applying Essential Oils, Body Lotions, Hair Products with high fragrances, etc.

*We hold the right to refuse entry if we notice any strong scents including smoking, essential oils, perfumes/colognes, hair products, and scented lotions.

Arrive on Time:

We pride ourselves on being punctual, so we expect the same from you! We understand circumstances happen, but please make it your priority to arrive 15 minutes prior to your appointment. We start all session on the top of the hour and so, if you are not present, you may have to reschedule or wait for the next session. We want you to experience the Healing Salt Cave the proper way so please arrive on time to get the most of your visit!

*We hold the right to refuse entry if you arrive late to your scheduled appointment. This is not only to ensure you receive your full treatment time, but out of respect for others partaking in a treatment at the same time.

Heat Safety:

For your safety, we advise that you do not book back-to-back HOT services. Do so at your discretion.

Advanced Facials Safety:

Please speak with your physician to ensure that you do not have a medical contraindiction and are suitable for an advanced facial.

Advanced Facials Contraindications List

High frequency – Broken facial capillaries or spider veins, rosacea, pregnant, pacemaker, history of heart disease, prone to seizures from flashing lights (epilepsy), caner or history of cancer.

LED light therapy – Epilepsy, medications that cause light
sensitivity (check with doctor), open wounds, pregnancy, thyroid conditions, eye disease, cancer or history of cancer.

Microdermabrasion – Dermatitis, pregnancy, sunburn, active
acne, active keloids, deep scars, undiagnosed lesions, recent herpes outbreak, warts on face, cancer or history of cancer, active rosacea, eczema, auto-immune disorder, unstable diabetes, impetigo.

Ultrasonic Spatula – pregnancy, cancer or history of cancer,
contagious disease, heart conditions, herpes recent outbreak.

Hot and Cold Massage Hammer – dermatitis, deep vein
thrombosis, heart disease, diabetes, peripheral vascular disease (arterial), open wounds, uncontrolled blood pressure, acute inflammatory conditions, cancer or history of cancer, pregnancy, edema, poor thermal regulation, Raynaud’s disease, cryoglobulinemia, syncope allergy, poor circulation.

Microcurrent – Epilepsy, pregnancy, heart conditions, pacemaker,
metal plates or pins, excessive fillings or bridgework, cancer or history of cancer, thrombosis, diabetes, recent Botox/fillers, no sensation, diabetes, thyroid conditions.

Oxygen / Chemical Peel – active infection, sunburn, open wounds, allergies, use of Accutane, Retin-A or any other skin exfoliating/thinning medications (within 6 months), cancer or history of cancer, recent herpes outbreak, recent microdermabrasion, deep exfoliation, invasive skin care procedures, eczema, psoriasis, dermatitis, recent facial waxing, uncontrolled diabetes or autoimmune disease, high blood pressure, heart disease, cancer or history of cancer, excessive heat in the body, cold/fever, collapsed lung/lung conditions, ear injuries, recent surgeries.

Consult with a Physician if:

If you suffer from any serious conditions that would prevent you from being exposed to high temperatures and/or the inhalation of salt please consider the following:

Heart Disease
Kidney Disease
Diabetes
Pregnancy
High/Low Blood Pressure

To Prevent Contamination of the Float

Please understand that if you have/experience the following, we may prevent you from undergoing a Pink Salt Floatation:

Large Open Wounds
New Tattoos
Recently dyed hair
Dizziness/Drowsiness
Uncontrolled Seizures
Epilepsy
Contagious Skin Conditions
High alcohol consumption in the last 24 hours

FAQ

Halotherapy is a 100% natural and drug-free treatment, that has been successfully used in Europe for over 175 years.

Healing Salt Caves Code of Conduct

For an optimal experience, Healing Salt Cave asks all guests to follow this code of conduct during your visit:

Silence is required throughout the entire facility

No Fragrances are to be worn on the day of your visit

Our facility is proud to offer a non-smoking environment as such, smoking before or during your visit is prohibited

Cellphones are asked to be turned off and left in one of our lockers

Inappropriate behaviour will not be tolerated or accepted (for example: talking too loudly, damaging our property, smoking during your visit)

For safety reasons, we ask that you do not bring any glass containers to our facility

Outside food and drink is not permitted on our site

Children under the age of 16 must be accompanied by a parent/guardian

Healing Salt Cave reserves the right to ask you to leave our facility if our Code of Conduct is not respected and followed.
What is Halotherapy?

Halotherapy is an alternative medicine that makes use of salt. Halotherapy is a drug free and holistic treatment, that has been recognized around the world for the treatment of a diverse range of respiratory diseases, and skin and body disorders. Within the last century it has been a widely used alternative form of medicine for these illnesses throughout central and eastern Europe.
How does Halotherapy work inside the Healing Salt Cave?

Within a Healing Salt Cave you receive Halotherapy through the inhalation of dry salt aerosol. There are two major factors that assist in the effectiveness of Halotherapy in a Healing Salt Cave; the environment of a Healing Salt Cave and the medical device known as a Halogenerator. A Healing Salt Cave is a man-made recreation of the environment of a natural and real underground salt mine. This environment creates a micro-climate which induces True Therapeutic Properties. Our medical device, the Halogenerator, grinds pharma grade sodium chloride into tiny particles between 1-5 microns which allows for easy inhalation. The size of these particles allows for the pharma grade sodium chloride to reach the deepest parts of the respiratory system. The combination of the Healing Salt Cave environment and the Halogenerator allow for an effective treatment that breaks down mucus build-up and congestion.
Who benefits the most from Halotherapy and why do people need it?

Halotherapy may benefit anyone with any respiratory ailment ranging from seasonal allergies, a common cold, to pneumonia or COPD. Moreover, individuals with skin conditions and muscle aches and pains also benefit. In addition, individuals use Halotherapy as a place for relaxation; as the environment within is calming. It is safe for all ages from infants to older adults. Salt caves are highly recommended for those who are not ill as they help prevent illness and help to maintain the lungs, considering the harsh pollution in the air in our part of the world.
Are there any known negative side effects?
How many Salt Cave treatments do I need?

Number of treatments depends on the illness and the seriousness of the illness. Everyone is different and reacts to the treatment differently. Some notice effects after merely a few minutes, others after a few sessions. Keeping in mind Halotherapy (Inhalation therapy) isn’t a get healthy quick, instant relief steroid inhaler. It is a drug-free all-natural holistic treatment of the respiratory system that takes time. The average number of sessions recommended by doctors in Europe is between 12-14.
What do I wear in the Salt Cave?

Wearing any type of comfortable clothing is recommended. The salt in the air will not ruin any clothing, it will simply leave light salt particles on clothing (usually noticeable on darker clothing) that can simply be brushed off. As we keep the climate like that of a real salt mine, it is much cooler in the cave (between 16-18 degrees Celsius). As a result, we provide everyone with a blanket to use during a session. If you are susceptible to cold temperatures, please dress accordingly. Due to the lower-than-room-temperature, blankets are provided upon entry to most Healing Salt Caves. However, if you are visiting for skin treatments, shorts and a short sleeve t-shirt is required so the salt particles may absorb and contact your exposed skin.
How long are your sessions?
How should I prepare for my first treatment at the Healing Salt Cave?

Comfortable clothes are recommended. For the Salt Cave, the temperature is cooler than room temperature therefore we recommend bringing a sweater (blankets are offered). Please arrive 15 minutes before your scheduled to complete intake paper work for first time visitors. Most first-time visitors will receive a brief introduction to halotherapy, what it is, and what to expect from your time at our locations. The most important rule to keep in mind is that this is a process therapy; that means it is not instant relief medicine; be prepared to relax and breathe deeply.

For information on how to prepare for other treatments, visit our Treatments page, click “view details” beside your treatment, and scroll to the bottom.
I heard your locations are “fragrant free” what does that mean?

Wearing strong colognes, perfumes, essential oils, and any other fragrant-type cosmetics is to be avoided out of respect for our other visitors. Many of our visitors have sensitivities to such fragrances, and as a result this is a policy that we stand strictly by. We can refuse entrance into our facility if we feel you have neglected this policy. In addition, we would appreciate all customers who smoke to not smoke an hour before coming to our facility.
Do you allow food or drink?
Do you allow children?
How much does a session cost?
What form of payment is accepted?
Do I have to pre-pay?

If I am under a doctor’s supervision and/or taking prescribed medication, should I stop taking my medication when undergoing treatment(s)?

Absolutely not! We will never recommend discontinuing the use of any prescribed medication. If in the time of your halotherapy treatment you notice differences in your symptoms or some relief of pain or discomfort of your symptoms, ask your doctor if stopping or slowing your medication is right for you. For example, puffers and inhalers are a sort of steroid for your lungs, during treatment you yourself may notice a decline in the need to use inhalers as well as over the counter allergy pills; but you should always consult with your doctor about these choices. Every individual’s body is different and will respond to treatments differently.
Is there any circumstance where I should not come and do treatments?

Treatment should be avoided during the acute phase of any illness, including the following: infections accompanied by fever, acute active tuberculosis, cardiac insufficiency, COPD in the third stage, bleeding, spitting of blood, alcohol or drug intoxication, unstable or uncontrolled hypertension, and acute stages of respiratory diseases. Individuals with heart problems and pregnant women should consult a physician before undergoing any of the following treatments: Infrared Sauna, Pink Salt Floatation, and Pink Salt Mineral Bath.

Cancellation Policy

Cancel for free up to 24 hours ahead. Fees apply for late cancellations and no-shows.

You will be charged 50% of the service price for cancellations made less than 24 hours in advance or charged 100% of the service price for not showing up.

Refund or Exchange Policy

All product purchases made at the Healing Salt Cave are non-refundable & non-exchangeable after 10 days of purchase. For a full refund, original receipt must be present, and item must be unused. After 10 days and if the product is unused, we will accept an exchange.